Terms & Conditions

These Terms and Conditions apply to goods and installation services supplied by Xing Tek Flooring Pte Ltd, trading as XINGFLOORS (“the Company”), including luxury resilient vinyl flooring, mineral core flooring, wall panels, carpets and decking.

1. Quotations

Quotations are valid for acceptance within 30 days from the quotation date, unless otherwise stated. The Company may withdraw a quotation by notifying the customer before acceptance. Quotation validity does not guarantee stock availability.

2. Payment

Payment is due upon confirmation of the quotation, unless a different payment schedule or credit arrangement has been agreed in writing.

3. Cancellation

Upon confirmation of the quotation, customer-requested cancellations will incur a cancellation charge of 30% of the payment received before delivery, or 50% after delivery. These charges cover order preparation, handling and committed resources. Cancellation requests must be submitted in writing, and any remaining balance will be refunded after deduction of the applicable charge.

4. Change of model or colour

Customer-requested changes to the model or colour after delivery and before installation are subject to approval and stock availability. Goods must be unused, unopened and undamaged. A $250 collection and redelivery charge, together with any additional product cost, must be paid before the exchange is arranged. Charges do not apply where the exchange is required due to the Company’s error or defective goods.

5. Ownership of goods

Ownership of the goods remains with the Company until full payment has been received. This clause does not authorise entry into the customer’s premises or removal of installed goods without lawful authority.

6. Delays due to non-payment

The Company reserves the right to suspend delivery or installation if payment is overdue and will not be responsible for delays resulting from such non-payment. Work will be rescheduled after payment is received, subject to availability.

7. Overdue payment

Overdue amounts shall incur simple interest at 1.5% per month, calculated proportionately for each day overdue from the payment due date until payment is received.

8. Defect reporting

Customers must report visible damage, shortages or incorrect goods within 3 days of delivery, and visible installation defects within 7 days of completion. Hidden defects should be reported promptly after discovery. These reporting periods do not limit applicable warranty coverage or statutory rights.

9. Furniture and personal belongings

Furniture moving is excluded unless stated in the quotation. Customers must clear the work area and remove or adequately protect furniture, valuables and electrical appliances before installation. The Company is not responsible for damage caused solely by the customer’s failure to take these precautions.

10. Access and failed appointments

Customers must provide access at the agreed delivery or installation time. If access is unavailable or the site is not ready for reasons attributable to the customer, a redelivery charge of $100 per trip applies. Any additional labour or waiting charges must be disclosed and agreed before they are incurred.

11. Subcontracting

The Company may appoint subcontractors to carry out all or part of the works and remains responsible for fulfilling the scope of work stated in the confirmed quotation.

12. Events Beyond the Company’s Control (Force Majeure)

The Company shall not be responsible for delays in delivery or installation, or failure to fulfil the confirmed quotation, to the extent caused by events beyond its reasonable control, including natural disasters, war, strikes, lock-outs, fire, flood, drought or severe storms.

13. Site condition and additional works

Installation is subject to suitable site conditions. If unforeseen site conditions require work beyond the agreed scope, the Company will inform the customer of any additional charges and obtain approval before proceeding.

14. Product and installation confirmation

Product selections and installation details will be confirmed with the customer before installation. Any subsequent customer-requested changes are subject to feasibility, stock availability and additional charges, where applicable.

15. Warranty

Please contact the Company for details of the warranty applicable to your selected product and installation. Warranty information is available upon request.